Need a little help.

  • Need a little help.

  • 10eighty

    Member
    May 7, 2020 at 3:25 pm

    Is anybody on here? Can’t get classes to load, keeps taking me back to the subscription page.

    • This discussion was modified 2 months, 3 weeks ago by  DroneAcademy.
  • Jonathan

    Member
    May 7, 2020 at 5:54 pm

    Hey Randy! I apologize for the delay! I checked your account and it appears as though you are now able to access your account. While course access is usually immediate, sometimes it takes a while for our payment processor to confirm the payment which then prompts our system to allow access.

    Please let us know if you have any questions or need additional assistance!

  • Smith459111

    Member
    September 3, 2020 at 9:28 am

    Similar issue as above for me, when I click on the Course and select take this. It takes me back to the new pricing page. I did wait over night but similar result this morning.

    Thank you for the help!

  • Jonathan

    Member
    September 3, 2020 at 9:54 am

    A small number of members experience a caching bug that keeps them from being enrolled in the courses immediately when they sign up.

    I’ve reset your course access and you should be good to go now. We think we have identified the source of the issue and are working on a long term fix now. Please let me know if the issue persists.

  • Mitogo

    Member
    August 12, 2021 at 9:49 pm

    Same problem here. Please help.

    • DroneAcademy

      Organizer
      August 13, 2021 at 10:04 am

      Hey @Mitogo. I just responded to your PM. Sorry for the delay, it looks like a bug in the In App Purchase function of our mobile app. We’ll get you up and running in no time!

  • Bwillis

    Member
    October 29, 2021 at 5:57 pm

    I am having problems downloading a video

    • DroneAcademy

      Organizer
      October 31, 2021 at 11:01 am

      Hey there! We’re here to help, I just need some additional info to make sure we’re getting you taken care of:

      What kind of video are you trying to download?

      Is it a course video or a video uploaded to the activity feed?

      Are you using the mobile app or website?

Viewing 1 - 6 of 6 replies

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